Good care keeps a TPE or silicone sleeve usable longer and more hygienic for personal adult use. This guide summarizes the care language already used on hicnshop support pages. Always follow any insert that ships with your exact SKU if it differs.
More FAQs: Service support
Not medical advice. These are product-care steps, not clinical sterilization instructions.
Use water-based lubricant
If you need lubricant, choose a water-soluble / water-based formula (for example LETEN water-based lubricant when available in the catalog).
Avoid:
- Hand cream
- Silicone lubricants on sleeves that are not rated for them
- Oils that the product care notes warn against
Wrong lubricants can permanently damage many soft sleeves.
Browse devices: Electric masturbators · Shop
Cleaning steps
- Power off and unplug / undock magnetic chargers before washing removable sleeves.
- Remove the inner sleeve if your model allows it (check the manual for your SKU).
- Wash with a toy cleaner, or warm water and mild antibacterial soap.
- Rinse thoroughly with clean water.
- Dry by gently patting with a clean towel until fully dry.
- Store clean and dry, away from direct sunlight and high heat, separate from incompatible materials.
Temperature note
Do not use hot water above 80°C.
Never use
- Alcohol
- Gasoline
- Acetone or similar solvent detergents
Daily precautions (non-medical)
- Adults only; keep away from children.
- Personal device—do not share.
- Do not use if the outer silicone/TPE layer is torn.
- If you are pregnant, talk to a clinician before use.
After cleaning: authenticity and support
Keep packaging until you have verified authenticity on a new unit. If a brand-new device arrives defective, see the Refund policy (DOA window with photos) rather than attempting DIY electrical repairs.
Popular SKUs this care applies to
Care basics apply across soft-sleeve piston devices, including:
- A380 4th Gen
- X9 4th Gen
- Broader picks on Star products
Confirm material callouts on each PDP (ABS/TPE/silicone mixes vary).
FAQ
Can I boil my sleeve?
Do not exceed the temperature guidance above. Follow your SKU insert; when unsure, stick to warm water and mild soap or a dedicated toy cleaner.
Does cleaning replace authenticity checks?
No. Authenticity uses the box security code. Cleaning is separate maintenance.
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