Welcome to our store

COMMON ISSUES

COMMON ISSUES

How to identify the product you have bought is an authentic official product from Leten?

There is a security sticker on the product’s packaging box. To authenticate the product, scratch the sticker to expose the security code; then log on to the official website and input the security code. If there is the prompt “The product you are authenticating is a genuine product of Leten brand series produced by Hong Kong Leten Co., Ltd., please rest assured to use!”, it indicates the product you bought is genuine; or dial security hot-line 4000-128-315. For some products, there are QR code security labels on the packaging boxes—scratch to expose a full QR code and scan with the phone to authenticate.

What should be paid attention to in daily use?

If any lubricant is required while in use, please use a water-soluble lubricant such as the Leten water-soluble lubricant. Hand cream or silicone-soluble lubricant may permanently damage the silica gel of the massager. Make sure to wash the massager carefully after using massage oil.

  • These products are not children’s toys; keep away from the reach of children.
  • If you are pregnant, please consult a doctor before use.
  • Please don’t use the product if the external silicone layer is broken.
  • These products are personal hygienic products; please do not lend them to others.
How to clean and store it safely?

Wash the product thoroughly before and after use each time. The most effective way is to wash and sterilize the sex toys with special cleaning agent. It can also be washed with warm water and bactericidal soap, then rinsed with clean water (please do not use hot water with a temperature higher than 80 ℃). Finally, gently pat with a dry towel until it is completely dry.

  • Please do not use alcohol, gasoline or acetone detergents.
  • Please keep the product away from direct sunlight and high temperature.
  • Please keep the product in a clean and dry environment and store it separately from products of other materials.
Scrap and recycling

Electronic products to be scrapped and recycled (for EU and other European countries that practice sorting systems in waste collection) bearing a crossed dust-bin icon indicates they should be treated as discarded electrical and electronic equipment after their use and sent to corresponding electronic and electrical products recycling stations; and should not be treated as ordinary garbage.

Precautions when purchasing sex toys
  1. Paying attention to the material — choose products that meet safety standards for skin contact.
  2. Suitable for yourself — select a type that fits you; do not blindly pursue extreme stimulation.
  3. Cleanable — prefer products that can be cleaned before and after use.
  4. Brand guarantee — choose legitimate enterprises with brand reputation and product quality.
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